Privacy Policy

This policy governs the collection storage, usage, sharing and access to the information including any content, functionality, products, or services offered by the Social At Konnect website. From here onwards, the Social At Konnect website may be referred to as “we”, “us”, “our” whereas “you”, “yours”, “they” and “their” may be referred to as the customers using and/or interacting with the website via any of the means mentioned in this privacy policy.

We respect the privacy of our users and take all measures to protect their information from any misuse.

This policy applies to all information we may collect

• i) On our website through your usage
• ii) Email and other correspondence between you and us

What information is collected

For the purpose of this privacy policy, any data that shows the connection between you “customer” and us “service provider” is called information. Any information that personally identifies you is called personal information and any information that helps conclude a business transaction, such as transfer of funds, between you and us is regarded as sensitive personal information.

We collect various types of information including

• a. Name
• b. Date of Birth
• c. Address
• d. Contact No
• e. Email Address

We may also collect technical information of your hardware including

• a. Computers make or model
• b. Smartphone make or model
• c. Operating system
• d. MAC address
• e. I.P Address
• f. Browser Details

Your geographical and demographical data may include

• a. Location of your device
• b. Your gender and age group

Additionally, we may collect your sensitive personal information such as

• a. Your credit or debit card details
• b. Bank account details

You will always be notified if and when any information is taken. We do not save any of your personal information on our website. All information is used for order processing and thus required at the time of placing an order.

How is the information collected?

Social At Konnect collects information on various instances including but not limited to the following

• i) When you place an order with us
• ii) When you request information regarding any of our services
• iii) When you use our contact form on the website
• iv) When you create an account with us
• v) When you give us a call
• vi) When you subscribe to our newsletter

How is this information used?

Social At Konnect may make use of this information for numerous reasons including but not limited to the following

• i) To provide you personalised services
• ii) To provide a prompt response to your queries
• iii) To improve your browsing experience
• iv) To notify you for any upcoming offers or promotions
• v) To send you newsletters
• vi) For research purposes
• vii) In accordance with any state laws and regulations.

GDPR Rights for EU/EEA Residents

If you are located in the European Union (EU) or European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you specific rights regarding your personal data. Below is a detailed explanation of these rights and how you can exercise them with Social At Konnect:

1. Right to Access (Article 15 GDPR)

You may request a copy of your personal data that we hold, including:

• • The purposes of processing.
• • Categories of personal data involved.
• • Recipients or categories of recipients who receive your data (e.g., payment processors).
• • The retention period (or criteria used to determine it).

We will provide this information within one month of receiving your request (extendable to two months for complex cases).

2. Right to Rectification (Article 16 GDPR)

If your data is inaccurate or incomplete, you may request corrections. Examples:

• • Updating an old email address or phone number.
• • Correcting a misspelled name or address.

3. Right to Erasure ("Right to Be Forgotten") (Article 17 GDPR)

You may request deletion of your data if:

• • It is no longer necessary for the original purpose (e.g., after order completion).
• • You withdraw consent (and no other legal basis applies).
• • The data was unlawfully processed.

Exceptions: We may retain data if required by law (e.g., for tax records).

4. Right to Restrict Processing (Article 18 GDPR)

You may ask us to temporarily halt processing your data if:

• • You contest its accuracy (while we verify it).
• • The processing is unlawful, but you oppose erasure.
• • We no longer need the data, but you require it for legal claims.

5. Right to Data Portability (Article 20 GDPR)

You may request a machine-readable copy of your data (e.g., in JSON or CSV format) to transfer it to another service provider. Applies only to:

• • Data processed automatically (e.g., account details).
• • Data provided with consent or under a contract.

6. Right to Object (Article 21 GDPR)

You may object to processing based on:

• • Legitimate interests (e.g., direct marketing).
• • Automated decision-making (e.g., profiling).

We will comply unless we demonstrate compelling legitimate grounds overriding your rights.

7. Right to Withdraw Consent (Article 7 GDPR)

If processing relies on consent (e.g., newsletters), you may withdraw it at any time. This does not affect the lawfulness of prior processing.

8. Right to Lodge a Complaint

If you believe we violated GDPR, you may file a complaint with:

• • Our Data Protection Officer (DPO) at: [DPO Email] (if applicable).
• • Your local EU supervisory authority (e.g., Ireland’s DPC, Germany’s BfDI).

How We Comply with GDPR

Legal Basis for Processing (Article 6 GDPR)

We process your data under the following lawful grounds:

Basis	Example
Consent	Newsletter subscriptions.
Contractual Necessity	Processing orders/payments.
Legitimate Interests	Fraud prevention, website analytics.
Legal Obligations	Tax compliance, court orders.

International Data Transfers

If data is transferred outside the EU/EEA (e.g., to cloud servers in the U.S.), we ensure safeguards such as:

• • Standard Contractual Clauses (SCCs) approved by the EU.
• • Adequacy Decisions (for countries with EU-approved protections, e.g., UK, Canada).

Data Retention

We retain personal data only as long as necessary:

• • Order records: 7 years (for tax compliance).
• • Newsletter data: Until consent is withdrawn.
• • Account data: Until deletion is requested.

Automated Decision-Making & Profiling

We do not use fully automated decision-making (e.g., AI-based approvals) that significantly affects users.

How to Exercise Your GDPR Rights

Submit a request via:

• • Email: Your Contact Email
• • Postal Address: Your Physical Address

For security, we may ask for proof of identity (e.g., a copy of your ID with sensitive details redacted).

We will reply within 30 days (or notify you if extended).

How is your information protected?

Social At Konnect regularly collects information from the client either directly or indirectly i.e. information that is directly provided by you or information that is collected via other digital sources. Hence it makes it our prerogative to protect your information and indeed we do everything we can to the best of our ability to protect your information against any misuse.

We never partake, directly or indirectly, in selling, distributing, or disclosing your personal information without informing you. However, we may share your information to a relevant third party if specified by the local or state law.

All your personal information is stored in secure servers that can only be accessed by a handful of people with exclusive rights. All information is secured using industry grade 128-bit Secure Socket Layer (SSL) encryption technology to prevent any unwanted exploitation of your personal information.

Regardless of the stringent measures we take for the security of your information, we cannot guarantee the absolute safety of your information on the internet.

Links to other sites

Social At Konnect may or may not contain links to third party websites. Any information you share with them shall be at your own discretion and any loss incurred to your business as a direct or indirect result of your disclosure to your information on their website shall not be claimed in any way from Social At Konnect . Hence it is advised not to share any personal information on any third-party website.

Disclaimer

Social At Konnect reserves the right to share your information to the relevant third party under the following conditions

• i) If required by the law to do so
• ii) If it is necessary to protect the rights and best interests of Social At Konnect
• iii) To comply with any government or court orders, or any other legal proceedings

Your Rights

You have a complete right to stop us from reaching out to you or sending you any correspondence via any means mentioned in this privacy policy.

Changes to the policy

Social At Konnect reserves the right to make changes to its privacy policy without notifying any of its customers. It is your duty to keep a regular check on the privacy policy as all the changes made will be posted on the website. Your continued usage of the website indicates your agreement to all the changes made to the privacy policy.